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FAQs

Here is a list of Frequently Asked Questions concerning dining on campus. If you don't find the answer to your question, please send us an email to lewallen-kari@aramark.com and we'll get back to you as soon as possible.

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Meal Plans

Do unused meals carry over to the following week?

No. Plan to use your meals each week. We can help you decide on the right plan to fit your schedule and eating habits, ensuring that you get the full value for your dollars.

Can I change my dining plan?

Yes. During the first two weeks of the semester, you have the opportunity to change your Dining Membership. Simply visit the Customer Service Office in the Brenau Campus Dining office and fill out a Membership Change Form.

Can I treat a friend by using my Dining Membership?

It depends. All-you-care-to-eat meals are only for your use and you may use only one meal per meal period. If you would like to treat a friend, you can use your Declining Balance Dollars.

Account

What do I do when my Declining Balance runs low?

Reload. Simply add to your account with cash, check, money order, or credit card by visiting the Customer Service Center (located in the Brenau University Dining Hall office at Hopkins Dining). If you have any additional questions, please contact us online or call us at 770-538-4600.

Commerce

Select your Fulfillment Method

Please review your order method and the location you would like the product shipped to. 

How do I get a Promotional Code?

Unfortunately, we are not currently offering Promotional Codes. We may offer Promotional Codes in the future, so please check back periodically.

Where can I find more info on nutrition?

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

How do I use the Menu?

We have utilities designed to help your health. Use the Meal Calculator Box to quickly relate the nutritional information of two or more items. The Meal Calculator can populate the nutritional value of your meal. Use our quick nutritional icons to identify food with special preparation or contents at a glance.

What are AFO/FPO/DPO addresses?

APO and FPO addresses allow the postal service to efficiently deliver mail to active duty military members serving overseas. When the mail arrives at the APO or FPO, the staff will send the mail onto the proper division of the military to which the addressee belongs. The division then delivers the mail to the individual. 

How do I increase password security?

Your password should be at least 8 characters that include upper and lower case characters, numbers, and symbols. You should always use a unique password for each website you use; that way, if one account gets compromised, the rest are safe. Other ways to ensure the security of your password include:

    • If passwords must be written down on a piece of paper, store the paper in  a secure place and destroy it when it is no longer needed.

    • Never share passwords with anyone.

    • Change passwords immediately if they may have been compromised.

    • Be careful about where passwords are saved on computers. Some dialog boxes present an option to save or remember a password. Selecting this option poses a potential security threat.

How do I use variants?

Have your food your way! Choose from our variant options to customize your meal exactly how you want it. Please note any charges that might be associated with adding additional variants to your meal.

What is a CVV?

The Card Validation Code is a 3 digit number set that uniquely identifies your credit card.


Visa/Mastercard and Discover Users

Flip your card over and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your Card Security Code.

American Express Credit Card Users
Look for the 4-digit code printed on the front of your card just above and to the right of your main credit card number. This 4-digit code is your Card Identification Number (CID). The CID is the four-digit code printed just above the Account Number.

Why should I select favorite locations?

Selecting a location will help us customize your experience on the CampusDish site.

Why am I required to select a role when creating my account?

A role will help us customize your experience on the CampusDish site.

Why are my products split into separate orders and why does this happen?

Two or more of the items in your cart are restricted by product type or payment method. In order to process the transaction, the items in your cart must be processed separately.